ngaso Casino & Sportsbook Data Care

This page describes what we collect when you use ngaso and how we keep that data protected. We take privacy seriously—your personal information, payment details, and gaming history are encrypted and stored securely. We do not sell your data to third parties, and we use it only to operate our platform, comply with legal requirements, and help you when you need support.

When you register an ngaso account on mobile or web, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), or play our football markets, live dealers, slots, or esports games, we collect certain information. This policy explains what we collect, why, how long we keep it, and what rights you have over your data.

Our services are available only where local law permits. We comply with data-protection standards in the jurisdictions where we operate. If you have questions about your data or your privacy rights, our support team is ready to help.

What data we collect on ngaso

We collect your email address, phone number, and password when you register an ngaso account. To comply with anti-money-laundering regulations, we also collect your full name, date of birth, government-issued ID number, and a copy of your ID or passport. We use this information to verify your identity and prevent fraud.

When you deposit funds on ngaso, we collect transaction details—payment method, amount, date, and time. This information is necessary to process your deposit, reconcile your account, and provide you with a complete transaction history. We do not store full credit-card numbers or bank account numbers; instead, we use tokenisation so payment details are encrypted and referenced only by a secure code.

As you use ngaso—placing bets on Liga 1, Piala Indonesia, or Piala AFF; playing live blackjack, roulette, or baccarat; or spinning slots like Aviator or Sweet Bonanza—we collect records of your activity. This includes game results, bet amounts, winnings, losses, and timestamps. We also collect technical data: your IP address, device type, browser version, and approximate location (derived from IP). This information helps us detect fraud, improve our platform, and respond to support requests.

How we use your data on ngaso

We use your data on ngaso to operate our platform, manage your account, process deposits and withdrawals, and settle game outcomes. We analyse activity data to detect fraud, money laundering, and other violations of our terms. We also use aggregated, anonymised data to improve our services—for example, understanding which games are popular or when peak usage occurs.

We may contact you via email, SMS, or in-app notification with updates about your account, promotional offers, or important service changes. You can disable promotional messages in your account settings on ngaso, though we will still send transactional messages (deposit confirmations, withdrawal status, etc.).

We share your data with trusted third parties only when necessary. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks) receive transaction details to complete deposits and withdrawals. Regulatory authorities may request your data if required by law. We never share your data with advertisers or data brokers without your explicit consent.

• 1
  Account management on ngasoEssential

  We use your identity data, email, and phone number to manage your account, verify your age and address, and help you recover your password if needed.

• 2
  Payment processing on ngasoTransaction

  We use transaction data to process deposits and withdrawals, reconcile your account, and provide audit trails for both you and our compliance team.

• 3
  Fraud prevention on ngasoSecurity

  We analyse activity data to detect unusual patterns, suspected account takeovers, or money-laundering activities. This protects both your account and our platform.

How long we store your data on ngaso

We retain your account data (name, email, identity documents, payment methods) for as long as your ngaso account is active. After you close your account, we keep this data for seven years to comply with anti-money-laundering regulations and tax requirements. After seven years, we delete or anonymise your personal information.

Your transaction history (deposits, withdrawals, game results) is retained for at least seven years and may be longer depending on regulatory requirements in the jurisdictions where we operate. We keep this data so you can access your account history anytime, and so we can investigate disputes or regulatory inquiries.

Data security on ngaso

We protect your data using industry-standard encryption (SSL/TLS for data in transit, AES-256 for data at rest). Your password is hashed and salted so we cannot see it even if our servers are breached. Payment details are tokenised and never stored in plain text.

Our ngaso servers are located in secure data centres with physical access controls, intrusion detection, and regular backups. We conduct regular security audits and penetration testing to identify vulnerabilities. Our team undergoes data-protection training to ensure everyone handling your information understands their responsibilities.

If we discover a data breach that could affect your account, we will notify you within 24 hours and provide clear steps to protect yourself. We also notify relevant authorities as required by law.

Cookies and tracking on ngaso

We use cookies on ngaso to remember your login session, store your preferences, and track your activity for fraud prevention and analytics. Essential cookies (session, security, fraud detection) are necessary for our platform to function and cannot be disabled. You can disable optional cookies (analytics, marketing) in your browser settings or through our cookie-preference tool.

We also use local storage (a browser feature similar to cookies) to cache non-sensitive data like your language preference or recent search history. This improves your experience on ngaso by reducing load times. You can clear local storage through your browser settings anytime.

Third-party processors and our ngaso data flows

We use third-party services to operate ngaso—hosting providers, payment processors, analytics platforms, and customer-support tools. These processors access only the data necessary for their function. For example, our payment processor receives your transaction details but never sees your gaming history. Our analytics platform receives aggregate, anonymised activity data but never sees your identity.

Our servers may be located outside Indonesia (in the region where data protection standards apply under applicable law). Data transfers are secured by encryption and contractual agreements ensuring your data is protected to the same standard we maintain.

Your rights and contact on ngaso

You have the right to access, correct, or delete your personal data on ngaso. To exercise these rights, contact our privacy team via email or in-app support during business hours (9 AM–10 PM Indonesia Standard Time). We will respond within a few business days. If you believe we have mishandled your data, you can file a complaint with the data-protection authority in your jurisdiction.

We review this privacy policy regularly and update it to reflect changes in our platform or legal requirements. If we make material changes, we will notify you at the email address associated with your ngaso account at least 30 days in advance. Your continued use of ngaso after the updated policy takes effect constitutes your acceptance of the new terms.

If you have questions about this policy or how we handle your data on ngaso, our support team is ready to help. Contact us via in-app chat, email, or the contact form on our website. We commit to responding within a few hours during business hours.

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